Support Policy
How Discnxt handles customer edit requests during an active term: email intake, business-hours acknowledgement, review, and scoped follow-up.
Active-term support
Routine maintenance edits are included during an active term. Customers request changes by email, and we confirm receipt during business hours.
Timing
Routine reviewed edits are usually completed within business hours or on a scheduled turn. Requests that need scope get a timing note before work starts.
Review before publishing
AI helps prepare edits quickly. A human reviews AI-sourced changes before they go live, and we ask for confirmation before applying pricing, legal language, or major scope changes.
Outside routine support
Larger migrations, ecommerce flows, booking systems, secure logins, complex integrations, and major redesigns require a scoped addendum.
No impossible promises
We do not promise 24/7 execution, instant completion, perfect updates, or active support after a term ends.